Overview
Segoso Caribbean is seeking a multifaceted BPO Trainer to join one of the most exciting and fastest growing companies in the industry. This position will be located at our Montego Bay, Jamaica site. The ideal candidate will be someone with a minimum of 1 year experience within the Collections, Sales, and Customer Service field. As a member of the Training and HR team, you will participate in training our new hires and current employees. Other responsibilities included, but are not limited to: Supports measurable, performance-based learning objectives for all courses, and workshops, and applies them in the best delivery format for the learner Delivers and measures training and learning performance programs for all operations call center positions Partners with designated stakeholders to develop training for targeted job skills, competencies and behaviors Coordinates and manages our on-the-job training in conjunction with the operations management team Requirements: Minimum one year experience, Collections experience would be a great asset! Must be proficient in Microsoft Office (Word, Excel, PowerPoint etc). Self-motivated with desire to learn Proactive problem-solver Ability to multitask by prioritizing and managing time Excellent communication skills High degree of discretion dealing with confidential information. We offer: Competitive Salary, PTO, Group Health Options Background checks, drug screening required. Interested in joining our fast-paced Human Resources team? Apply in confidence at under the “Career Opportunities” tab.
