Overview
“Looking for a diverse and rewarding career? If you’re looking to grow your career within a stable and growing financial services company, then Sagicor may be right for you!”
Sagicor Bank Jamaica Limited is seeking a suitable candidate to join our Cards & Payments team in the capacity of:
Acquirer Technical Associate (Contract)
Work with the Card Acquiring Department to provide client service support to merchants and work along with our other client service channels.
Provide technical support and general maintenance for point-of-sale hardware and software. Participate the activities of the department that may be influenced or overlaps with their core functions and provide insight on technical changes/ trends.
Location: Kingston
As an Acquirer Technical Associate, you will:
- Install, test and remove point of sale hardware solutions at merchant locations.
- Accurately create and modify merchant profile in the respective systems.
- Ensure that clients’ complaints in relation to the point-of-sale hardware/ software are resolved in the stipulated timeframe.
- Ensure that client requests relating to acquiring products are actioned within the stipulated timeframes.
- Liaise with internal and external partners regarding technical issues related to acquiring products.
- Liaise with clients and team members to ensure that issues are routed to the appropriate department.
- Perform any other duties assigned from time to time.
What do you need?
- Associate Degree in Business Administration, Computer Science or relevant discipline from a recognized institution.
- At least one (1) year working experience in electronic payment systems and networks.
- At least one (1) year working experience in information technology.
- Demonstrated experience in client relationship management and/ or customer service.
- Working knowledge of point-of-sale hardware and software would be an asset.
- Working knowledge of electronic delivery channels i.e. ABMs, IVR, POS, Call Centre and Internet Banking to support sales and customer service initiatives would be an asset.
- Excellent human relations skills.
- Proven ability to operate within a multi-project environment and perform under tight deadlines, with high level of initiative and enthusiasm.
- Well-developed interpersonal and influencing skills.
- Excellent communication skills.
- Excellent problem solving and decision-making skills.
- Excellent organizational and time management skills.
- Ability to work under pressure and on own initiative, independently and in a team environment.
- High levels of professionalism, integrity, confidentiality, and ethical standards.
If this role is of interest to you, kindly submit an application via Sagicor’s career portal no later than September 15, 2023.
While we appreciate all applications, only shortlisted candidates will be contacted.
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