1. Operational LeadershipAssist in managing day-to-day operations of all dining outlets, bars, in-room dining, banquet operations, and culinary departments.Ensure smooth execution of all F&B promotions, special events, and new menu launches. 2. Guest ExperienceUphold the highest standards of guest service based on Forbes, ensuring that special dietary requirements, preferences, and allergies are catered for diligently.Address guest complaints and concerns promptly and professionally. 3. Team Development and TrainingCollaborate with the HR team for talent acquisition and retention strategies specific to the F&B division.Oversee training initiatives, ensuring all F&B staff are well-informed, motivated, and equipped to deliver exceptional service.4. Financial ManagementAssist in developing and managing the annual budget for the F&B department.Monitor inventory and supply ordering to ensure cost-effective operations without compromising quality.Analyze F&B sales, costs, and forecasts to ensure the achievement of financial targets.5. Quality AssuranceRegularly inspect F&B outlets and services to ensure adherence to health and safety regulations, as well as the hotel’s high standards.Organize routine audits of food and beverage products to ensure quality consistency.6. Marketing and PromotionsCollaborate with the marketing and events team to design F&B promotions and special events that cater to the preferences of the hotel’s clientele.Analyze customer feedback, industry trends, and competitive offerings to continuously innovate the F&B offerings.In addition, we look for the demonstration of the following key attributes:QualityProductivityDependabilityCustomer FocusAdaptability- Bachelor’s degree in Hotel Management, Business Administration, or a related field. Master’s preferred.- Minimum of 3 years of F&B management experience in a luxury hotel or resort setting.- WSET or similar wine/spirits qualification is advantageous.- Strong understanding of the luxury hospitality market and current F&B trends.- Proficiency in various F&B management software and tools.- Exceptional communication and leadership skills.- Ability to work flexibly, including weekends and holidays.