Job Purpose

The Credit Control Clerk is responsible for tracking outstanding invoices for the company and ensuring credit given to customers is monitored and controlled effectively.

Duties and Responsibilities

  • To manage the book of debtors accounts and become familiar with these companies, their needs and how to deal with late payments on each of them.
  • To contact debtors via email, letters, and telephone to ensure payment of outstanding invoices.
  • To ensure the company has all the relevant updated information on the debtor.
  • To keep a record of all communication with the customer in the event there are payment problems and the account becomes legal, these records would be needed for court proceedings.
  • To resolve all clients’ queries, this may include liaising with other departments, obtaining copies of invoices, proof of delivery of service and/or issuing credit note requests.
  • Create tickets for terminated customers using the system.
  • To inform the Finance Manager of debtors that should be sent to collection agencies and/or solicitors.
  • To report to management on outstanding issues and inform them early of potential debtors problems.
  • Liaise with liquidators and request for bad debts to write off.
  • Perform any other job-related duties as assigned


  • Understanding of the end to end Accounts Receivable process
  • Strong communication skills, both written and verbal
  • Ability to build relationships with internal and external stakeholders, including Management
  • Excellent organisational and time management skills
  • Ability to prioritise and multitask
  • High level of accuracy and attention to detail
  • Tenacity and ability to have difficult conversations
  • Willingness to escalate debt issues


Qualifications and Experience required

  • At least five (5) CXC passes
  • At least one (1) year experience in a Credit Control Clerk role or a minimum of two (2) years experience in accounts receivable processes
  • Proficiency in Microsoft Office applications with advanced knowledge of MS Excel
  • Certification in Credit Management will be an asset
  • Certificate in Negotiations will be an asset