The Credit Control Clerk is responsible for tracking outstanding invoices for the company and ensuring credit given to customers is monitored and controlled effectively.
Duties and Responsibilities
- To manage the book of debtors accounts and become familiar with these companies, their needs and how to deal with late payments on each of them.
- To contact debtors via email, letters, and telephone to ensure payment of outstanding invoices.
- To ensure the company has all the relevant updated information on the debtor.
- To keep a record of all communication with the customer in the event there are payment problems and the account becomes legal, these records would be needed for court proceedings.
- To resolve all clients’ queries, this may include liaising with other departments, obtaining copies of invoices, proof of delivery of service and/or issuing credit note requests.
- Create tickets for terminated customers using the system.
- To inform the Finance Manager of debtors that should be sent to collection agencies and/or solicitors.
- To report to management on outstanding issues and inform them early of potential debtors problems.
- Liaise with liquidators and request for bad debts to write off.
- Perform any other job-related duties as assigned
- Understanding of the end to end Accounts Receivable process
- Strong communication skills, both written and verbal
- Ability to build relationships with internal and external stakeholders, including Management
- Excellent organisational and time management skills
- Ability to prioritise and multitask
- High level of accuracy and attention to detail
- Tenacity and ability to have difficult conversations
- Willingness to escalate debt issues
Qualifications and Experience required
- At least five (5) CXC passes
- At least one (1) year experience in a Credit Control Clerk role or a minimum of two (2) years experience in accounts receivable processes
- Proficiency in Microsoft Office applications with advanced knowledge of MS Excel
- Certification in Credit Management will be an asset
- Certificate in Negotiations will be an asset