Overview
Overview Work at SiteThis is an exceptional growth and development opportunity for Customer Centric individuals. We are seeking talented Customer Service Representatives to assist the company’s leadership team in the delivery of exceptional customer experiences on behalf of our clients. Responsibilities Duties and Responsibilities:Respond to customer inquiries (via telephone, email, social media and other mediums according to assigned team requirements)Provide exceptional service to customers during each interactionAddress customer concerns and inquiriesProvide services to customers as required by company standard operating proceduresProvide solutions to customers that addresses their needsAdhere to all company guidelines regarding the delivery of service to customersEscalate problematic customer issues to management according to standard operating proceduresProperly document each customer interaction according to company standard operating proceduresMaintain an excellent on-time attendance record (schedule adherence)Adhere to company quality assurance guidelines and standard operating proceduresAct with the highest levels of integrity and professionalism in each customer interaction Qualifications Requirements:Minimum 3 CXC passes or equivalent qualification is preferred, Or a combination of experience and related skills and the ability to pass internal assessments.Customer Service experience in a call center or similar business environment is preferred but not a must.Excellent Customer Service skillsExcellent written and verbal communication skillsExhibit exceptional phone etiquette and professionalismMust be able to demonstrate computer proficiency Must be able to type a minimum of 25wpm or moreMust be able to work ANY Full-Time Shift including weekends and holidaysMust be able to submit to a Criminal Background Check and Drug ScreenMust have a bank account with an established Commercial Bank Note: Please submit a detailed work history (CV).
