Overview
Job Description What’s The RolePromote and sell the organization’s products and services via telephone or internet, to existing and/or potential customers. Outbound calls to potential customers and existing customers (Call center Telesales) What You’ll DoAnswer emails or online chat messagesDemonstrate warmth, care and willingness to interact.Provide the most efficient route for customers seeking help and advice.Use CWC Virtual sales cycle to thoroughly explore customer’s needs and help them buy.Be actively engaging with customers who are seeking help to buy.Use questioning techniques aligned to the virtual sales cycle to close sales.Upsell at every opportunity to achieve and exceed revenue targets.Attend and participate in all Sales related training.Use prescribed sales scripts when required.Process all sales transactions accurately, provisioning and advising customer of pick up, providing clear fulfillment instructions.Explain and educate customers on policies e.g. return policies, Service Level Agreements, Terms & Conditions.Direct customers with appropriate information where they can receive further customer service support.Ability to maneuver across multiple platforms where sales leads are generated. Knowledge & ExperienceMinimum High school diploma or cxc Math and EnglishProficient computer skillsAbility to operate within a home officeLove and live the CWC brandBe an advocate of the customerDemonstrate a willingness to be of serviceBe passionate about CWC products and servicesEnjoys working independently and as part of a teamEnjoys challenges and achieving goalsKnow how to use a computerUses simple and inspiring communicationHas an impressive sales recordRespects your team and always deliver what you promiseAlways trying to make things better for yourself and your teamNever settle for second besthas context menu
