Overview

Summary:
Food and beverage Team Leaders are responsible for the daily operations of the hotel that prepare and serve food and drinks to customers. Typical duties include providing an excellent dining experience, managing staff, ensuring efficiency and overseeing health and safety regulations.

Position Responsibilities/ Essential Functions

  • Organizes, directs, and monitors daily activities of Outlets/Event Services /Lobby staff.
  • Must be able to complete all of the duties and responsibilities of the servers.
  • Ensures efficient, friendly, and professional greeting and serving guest;
  • Supervise Outlets/Event Services/Lobby staff to ensure that established procedures are followed.
  • Establishes procedures, prepares and coordinates schedules, and expedites workflow.
  • Assists with hiring, training, motivating, and rewarding staff and resolve any issues that occur on the job.
  • Ensures all necessary reports and forms are completed daily.
  • Ensures that guests’ needs are fulfilled and their stay is as pleasurable as possible; assists with dining, entertainment, or transportation reservations as needed.
  • Assists staff with resolution of guest problems/complaints as needed.
  • Monitors and maintains restaurant and lobby areas.
  • Possesses and maintains thorough knowledge of hotel services, facilities, policies, and room rates and area’s attractions.
  • Respond to customer complaints and special requests with corrective action
  • Maintain clear and efficient communication and coordination with Culinary and other departments of the hotel .
  • Conducts or ensures all Training and Evaluations are completed as required by Hyatt
  • Complete various additional tasks and assignments as needed.

Qualifications:

  • A minimum of a Diploma in Hospitality/ Tourism Management or a relevant field;
  • 2 years or more of progressive Hotel experience and a thorough understanding of all levels of food and beverage operations.
  • Ability to speak asecond Language fluently will be considered an asset.
  • Excellent proficiency with Microsoft Suite applications;
  • Refined verbal and written communication skills;
  • Physically agile, ability to stand or walk for long periods of time;
  • Excellent time management and organizational skills;
  • Excellent problem solving skills.
  • Well-groomed, professional appearance
  • Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
  • Full flexibility, including the ability to work weekends and holidays and a varied schedule
  • A true desire to understand and anticipate the needs of others in a fast paced environment
  • Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, strong developer and trainer and effective in providing exceptional customer service.
  • A valid food badge