Ensure that the operation is working following the planning and scheduling, as efficiently as possible with control and real-time monitoring of key metrics. Generating action plans and necessary changes that are required for the achievement of contractual metrics. In addition to communicating information in real time to the operation and documenting any type of incident using databases such as SQL to plan actions that are undertaken in operational and / or technological issues.


  • Advanced Excel level
  • Advanced Mathematical and logical thinking
  • BPO or related experience
  • Identify possible solutions through analytical thinking
  • Attention to Detail
  • Assertive Communication
  • Active Listening
  • Self Awareness
  • Self-Management
  • Empathy towards others
  • Flexible to deal with unexpected problems and tasks


  • Competitive salary
  • Opportunities to grow in the company
  • Working for a company that values diversity, inclusion, and multiculturalism