Spa Receptionist

Overview

Spa ReceptionistApply nowPosition: Spa Receptionist (Full time #534503)Property / Office: Mandarin Oriental, CanouanLocation: Canouan, Saint Vincent and the Grenadines Support company’s philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission StatementSupport company’s philosophy and company culture through the use of Departmental Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.Support company’s philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T. as part of ensuring Guest Satisfaction and the achievement of our Mission StatementKeep work area clean and neat at all times.Must follow all Standards and Procedures as taught by Legendary Trainers or Spa Supervisor.To ensure that a high standard of service is maintained throughout the Spa.Assist in the operations of all spa departments as required: Front DeskSpa Retail AreaBoutiqueRelaxation Area Report dysfunctional equipment to Assistant Spa Manager or Spa Director.To maintain inventory of supplies and retail items for the operations of the spa reception and retail Staff is knowledgeable about merchandise and helpful in making selections when askedMerchandise is neatly displayed and well organized in compliance with Shopping LQE’S To attend daily line-ups, weekly and monthly spa meetings.Will be expected to assist various demonstrations and events.To maintain a high standard of appearance and personal hygiene as laid down by the Spa Director.Must attend all training courses as deemed necessary and must adhere to training as set down by the Assistant Spa Manager.Must have the ability to courteously interact and answer all spa and hotel related questions with guests.Must have good telephone skills and follow MOHG telephone etiquette.To be adaptable and accountable for all actions.Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position or assigned by the Assistant Spa Manager.To ensure a warm friendly welcome to all guests at all times. Greets all guests upon their arrival, gives new guests tours of property and offers return guests “re-orientations”. Courtesy to guests and other members of staff at all times.To aim to give the guests the best possible service, and make each guest feel important.The interest of each guest is of paramount importance.Handle guest comments and concerns in a timely and appropriate manorUse the guest name appropriately and communicate it to Spa colleagues and managers so that they can use it as well.Communicate other necessary information with colleagues (i.e.: Birthdays, Anniversaries, Special requests.)To be able to guide guests thru the booking process offering a personalized experience. Proactively recording guest’s preferences.To anticipate guests needs and offer assistance with any reservation even if it doesn’t pertain to the SpaTo perform as a Spa Greeter making the guest feel welcomed and recognized at all timesTo provide Spa tours for possible Spa clientsHave knowledge of all groups and events in-house including special requirements and billing arrangementsTo show a professional attitude at all times, particularly with regard to punctuality, appearance and general manner.Responsible for all administrative procedures to ensure that the spa is run professionally and in accordance with Health and Safety policy.Ensure that the reception areas are tidy, clean and stocked at all times.To communicate all messages promptly and to keep the Manager-On-Duty informed as to any complaints.To organize appointment scheduling to maximize use of time and profitability whilst ensuring that the client’s needs are of first importance.To recognize the importance of “sales” in every aspect of their role and be responsible for achieving sales targets as set by the Spa Director.To assist in the smooth flow of the guests journey throughout the day.To receive training to ensure that all-relevant legislation pertaining to the Health and Safety at work Law and Health and Hygiene standards are implemented and monitored within the spa.Must be a team player and assist all spa and hotel colleagues where necessary.Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Spa Managers.To perform opening and closing duties.To have a thorough understanding of Spa Soft, all treatments offered in the spa and all retail products.Prepare gift certificates To handle cash sales & transaction (if any) & submit the daily deposit envelope as per stated procedure.To handle POS, entry of items & closing sale transaction correctly as per POS procedures.To prepare and submit accurate reports as required by Assistant Spa Manager/ Spa Director. Advertised: 19 Jun 2023 Pacific SA Standard Time Applications close: 31 Aug 2023 Pacific SA Standard TimeBack to search results