Overview

JAMAICA CIVIL AVIATION AUTHORITY

a Statutory Body and portfolio entity of the

Ministry of Science, Energy, Telecommunications and Transport

invites applications from suitably qualified persons for the following vacant position:

TELEPHONE OPERATOR/RECEPTIONIST

JOB SUMMARY

Reporting to the Office Manager, the incumbent is responsible for receiving and routing calls to/from the JCAA and to receive and direct visitors to respective departments and persons in a courteous and timely manner.

QUALIFICATIONS & EXPERIENCE

  • Diploma in Office Administration or equivalent

AND

  • CSEC/GCE Pass in English Language at Grade I or II
  • Training in Telephone Operations and Customer Service
  • One (1) year’s experience in a similar position

KEY TECHNICAL COMPETENCIES

  • Sound knowledge of telephone switchboard operations
  • Sound knowledge of the role, functions and operations of the Jamaica Civil Aviation Authority
  • Sound knowledge of the location of departments, sections and staff of the Jamaica Civil Aviation Authority

KEY NON-TECHNICAL COMPETENCIES

  • Sound oral communication skills
  • Sound interpersonal skills
  • Sound judgement
  • Ability to work under pressure and handle multiple tasks.

Applicants who satisfy the job requirements should submit electronic applications and copies of academic certificates by November 21, 2023 using the online portal.

Application letters should be addressed to:

DIRECTOR GENERAL

JAMAICA CIVIL AVIATION AUTHORITY

4 WINCHESTER ROAD

KINGSTON 10

We thank all applicants for their interest. However, only shortlisted candidates will be contacted.